Libraries and Learning Innovation holds the Government's Customer Service Excellence Standard. This award focuses on customer insight, organisational culture, information and access, delivery and the quality and timeliness of the services provided.  LLI first received accreditation for its customer service in 2001 and the most recent visit by our assessor highlighted a number of key strengths:

 

• An excellent understanding of the needs of all customer groups and the use of this to develop and improve services
• High levels of customer satisfaction across all areas of service delivery
• A culture of customer focus
• Service standards met or exceeded
• Well established systems in place for monitoring and reviewing performance