Your Feedback
The Library believes in the importance of customer consultation:
- to encourage and listen to feedback
- to take appropriate action on suggestions and comments received
- to feedback outcomes to the customers once decisions have been taken
This consultation is wide ranging and takes into account:
- the national context e.g. the annual National Student Survey
- the University context e.g. feedback via the Students’ Union
- the local context e.g. customer comments
Consultation and feedback is important to inform the future development of high quality services that enhance the experience of students and other customers. Our policy is to always ask for feedback when we are introducing or piloting a new service or initiative. You can view the following documents about our consultation and feedback processes:
How to Give us Your Feedback
- Fill in a Customer Comment Card, available in each Library, or use the online Customer Comments form.
- Tell your course STAR at your Faculty Forum.
- Fill in our surveys about new services or general satisfaction, or attend one of our focus groups.
- Complete the Annual Student Survey and National Student Surveys.
- Contact your Academic Librarian or speak to Library staff.